What to Do if I Didn’t Receive My Purchase?

If you bought something but it hasn’t appeared yet, try these quick steps:

1. Close the Animal Company app completely.
2. Restart the app.
3. Check for your purchase:
   • Coins: Listen for the “cha-ching!” sound.
   • Coins or Research Points bundles: Check your watch for the updated balance.
   • Items, cosmetics, or animals: Visit your character customizer in the Shop.

If the item is still missing, we can help.

To verify your purchase, please send a short video (under 10MB) that clearly shows:

• Your Meta Horizon @-ID (found on your profile)
• Your purchase history showing the item in question

You can record this from your headset or the Meta Horizon mobile app.

Submit your video and details through our support form: https://support.animalcompanyvr.com/support/tickets/new