How to Request a Refund?

Animal Company purchases are processed by Meta, not by the Animal Company team. That means:

• We can’t issue refunds or reverse charges from our side.
• Refund decisions are made by Meta Support.

What can be refunded?

Meta sets the refund rules for all purchases made through their platform. In many cases, in-app purchases (like coins, bundles, packs, DLC, and subscriptions) may not be refundable.

How to request a refund anyway

If you still want to try, you’ll need to contact Meta Support and ask them directly.

Helpful info to include when contacting Meta:

• The name of the purchase (bundle/pack)
• The date/time you bought it
• The account you bought it on
• Any receipt / order info shown in your Meta purchase history

Before you contact Meta (quick checks)

• Make sure you’re signed into the same Meta account that made the purchase.
• If you bought something by mistake, don’t repurchase while you’re trying to fix it.