How to Request a Refund?

Animal Company purchases are handled by the platform where you made your purchase, such as Meta Quest or Steam.

Please note:

• Animal Company Support cannot directly issue refunds or reverse charges.
• Refund requests must be submitted through the platform where you purchased the item.
• Refund eligibility depends on the platform's refund policy.

How Do I Request a Refund?

Meta Quest Purchases

If you purchased Company Coins, bundles, packs, or BOSS Membership through Meta Quest, please contact Meta Support to request a refund.

SteamVR Purchases

If you made your purchase through Steam, please visit Steam Support and select the purchase you want to request a refund for.

What Purchases Can Be Refunded?

Refund eligibility depends on the platform's policies. Some in-game purchases, including Company Coins, bundles, and subscriptions, may not be eligible for refunds.

Meta or Steam will review your request and determine whether your purchase qualifies.

What Information Should I Provide?

When requesting a refund, have the following information ready:

• Item Purchased: Bundle, Company Coins, pack, or membership.
• Purchase Date: When you bought the item.
• Account Information: The Meta Quest or Steam account used.
• Purchase Receipt: Your order confirmation or transaction details.

Can I Get a Refund for BOSS Membership?

BOSS Membership refunds are handled by Meta, following its refund policy. If you want to stop future subscription charges, you'll need to cancel your membership through Meta.

For more information, read our How Do I Cancel or Get a Refund for BOSS Membership?

Important Reminders

• Make sure you're signed into the account used for the purchase.
• If you purchased something by mistake, avoid purchasing it again while resolving the issue.
• Cancelling a subscription does not automatically mean you'll receive a refund.

If you purchased an item but didn't receive it in-game, please submit a support ticket so our team can investigate.