How to Appeal a Ban?

If you've received a ban or voice chat mute in Animal Company and believe it was a mistake, you can submit an appeal for our support team to review.

Before submitting an appeal, please read our Community Guidelines to understand the rules.

1. How to Appeal a Game Ban or Voice Chat Mute

If you believe your ban or mute was issued incorrectly, follow these steps:

Step 1: Gather Your Account Information

Please prepare the following information:

• Meta Quest username (@-ID): The username linked to your Animal Company account.
• Type of restriction: Let us know whether you received a game ban or voice chat mute.
• Reason for your appeal: Briefly explain why you believe the action was a mistake.
• Additional information: Include any details that may help us understand what happened.

Not sure where to find your Meta username? Read our How to Find Your Meta ID guide.

Step 2: Submit Your Appeal

Submit your appeal through our official support form: Submit a Ban Appeal. Please provide accurate information so our team can review your concerns.

Step 3: Wait for a Response

Our team reviews appeals individually based on the available information and our Community Guidelines. Submitting an appeal does not guarantee that your ban or mute will be removed.

2. Why Was I Banned or Muted?

Players may receive warnings, voice chat mutes, temporary suspensions, or permanent bans for violating our Community Guidelines.

Common violations include:

• Inappropriate or offensive language
• Harassment, bullying, or verbal abuse
• Threats toward other players
• Sexual or inappropriate content
• Cheating or using unauthorized tools
• Repeated rule violations

Important: Receiving a player report does not automatically mean you'll be banned. Reports and moderation actions are assessed according to our Community Guidelines.

3. Why Is My Suspension Longer Than Before?

Animal Company uses a progressive moderation system. This means that repeated rule violations can lead to longer suspensions. For example, a player who continues breaking the rules after previous warnings or mutes may receive a longer restriction. Serious violations may also result in stronger penalties.

To avoid future suspensions, please follow our Community Guidelines.

4. What If I Believe My Voice Chat Was Misunderstood?

If you believe your words were misunderstood or incorrectly recorded, you can explain what happened in your appeal.

You may also request a copy of the voice transcript related to your moderation action by contacting Animal Company Support.

Please keep in mind that:

• Joking does not automatically make inappropriate language acceptable.
• Players are responsible for activity on their accounts, even if someone else uses their headset.
• Previous violations may be considered when determining future sanctions.

Our team will consider the information available when reviewing your appeal.

5. How to Appeal a Discord Ban

If you've been banned from the official Animal Company Discord server, the appeal process is different from game bans.

Step 1: Check the ban notification you received from Dyno or Sapphire.

Step 2: Follow the appeal instructions included in that notification.

Step 3: Complete the appeal form and explain why you believe your ban should be reconsidered.

You can also use our Discord Ban Appeal Form.

Important: Some Discord bans may not be eligible for appeal. If you cannot access the form, check your original ban notification for more information.

6. What Happens After I Submit an Appeal?

Once your appeal is submitted, our support team will review the information provided.

Please remember:

• Appeals are reviewed individually.
• Submitting an appeal does not guarantee that a restriction will be removed.
• Repeated or serious violations may result in longer suspensions or permanent bans.
• Providing clear and accurate information helps us understand your situation.