Having trouble logging into Animal Company? Try the following steps to fix common login issues.

Step 1: Restart Your Headset

Turn off your Meta Quest headset completely, then turn it back on and try opening the game again.

Step 2: Update Your Meta OS

Make sure your headset is running the latest version of Meta OS. Outdated software can sometimes cause login problems.

Step 3: Check Your Headset's Date and Time

Make sure your headset's date and time are correct. Sometimes, they may not sync properly with the internet, which can cause login errors.

Step 4: Turn Off Your VPN

VPNs can sometimes interfere with the game's connection and cause login issues. If you're using a VPN, turn it off before launching the game.

Step 5: Factory Reset Your Headset

If the issue continues after the steps above, try factory resetting your headset.

Important: Your Animal Company progress, cosmetics, and items will be preserved as long as you log back into the same Meta account after the reset.

Worried about losing your progress? Read our Will I Lose My Progress If I Factory Reset My Headset? guide to learn what happens to your items, cosmetics, and game progress.

After the reset, update to the latest version of Meta OS before installing any apps.

Still Having Trouble?

If you're still unable to log in, please share a screenshot or screen recording of the issue in our #bug-reporting channel on Discord. Our team actively reviews reports there and can help you further.

If you don't use Discord, you can also contact Animal Company Support.